bilbet Privacy
Policy

01 Definitions

In this Privacy Policy, the following terms carry the meanings set out below unless the context indicates otherwise:

• "bilbet", "we", "us", "our" — the bilbet platform and the operating entity responsible for the services available at bilbet.biz.
• "Platform" — the bilbet website at bilbet.biz and any associated mobile-optimised interfaces.
• "User", "you", "your" — any individual who accesses, browses, registers on, or interacts with the Platform in any capacity.
• "Personal Data" — any information that identifies or could be used to identify a natural person, either directly or in combination with other data.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. bilbet acts as the Data Controller for data collected through the Platform.
• "Third-Party Service Provider" — any external company engaged by bilbet to perform functions on its behalf, such as payment processing, identity verification, or customer support tooling.
• "Cookies" — small text files placed on your device by the Platform to store session information and usage preferences.

02 Scope & Acceptance

This Privacy Policy applies to all Personal Data collected by bilbet through the Platform, including data collected during registration, account use, customer support interactions, and payment transactions. It does not apply to third-party websites that may be referenced on the Platform.

By creating a bilbet account or continuing to use the Platform after this policy has been updated, you acknowledge that you have read and accepted the practices described herein. If you do not agree with any part of this policy, you must discontinue use of the Platform.

03 Data We Collect

bilbet collects Personal Data through a number of channels. The categories of data collected are described below:

Registration Data: When you create a bilbet account, we collect your full name, date of birth, email address, mobile phone number, and residential address. This information is required to establish and manage your account.

Identity Verification Data: To comply with our age verification and anti-fraud obligations, bilbet may request copies of government-issued identification documents, such as a National Identity Card (NID) or passport, and proof of address such as a utility bill or bank statement.

Financial Data: When you make a deposit or withdrawal, bilbet collects transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (BDT), and mobile wallet numbers or card details as entered in the payment interface. Full card numbers are processed by our payment providers and are not stored on bilbet's servers.

Usage and Behavioural Data: We automatically collect data about how you use the Platform, including pages visited, games played, betting history, session duration, device type, browser type, and IP address. This data is used in aggregate form to improve the Platform.

Communications Data: If you contact bilbet's support team via email or live chat, we retain a record of that correspondence, including the content of messages and the date and time of each interaction.

Cookies and Technical Data: The Platform uses cookies and similar technologies to manage user sessions and gather analytics. See Section 7 for full details.

04 How We Use Your Data

bilbet uses the Personal Data it collects for the following purposes:

• Account Creation and Management: To register your bilbet account, verify your identity, and maintain your account in accordance with our Terms & Conditions.
• Service Delivery: To provide access to betting markets, casino games, slots, and all other features of the bilbet platform.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method, and to maintain a record of all financial transactions associated with your account.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 18 years and that the information provided at registration is accurate and genuine.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited activities on the Platform.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests, and to maintain a record of your support history.
• Platform Improvement: To analyse aggregate usage data and improve the design, performance, and content of the bilbet platform.
• Legal Compliance: To fulfil bilbet's obligations under applicable law, including record-keeping requirements and responses to lawful requests from regulatory or law enforcement authorities.
• Responsible Gaming: To monitor usage patterns that may indicate problem gambling behaviour and to deliver responsible gaming interventions where appropriate.

05 Legal Basis for Processing

bilbet processes your Personal Data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between bilbet and you — that is, to provide the betting and gaming services you have signed up for.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including age verification, anti-money laundering (AML) checks, and record-keeping obligations.
• Legitimate Interests: bilbet has a legitimate interest in preventing fraud, securing the Platform, improving its services, and communicating relevant information to its users, provided those interests are not overridden by your rights.
• Consent: Where bilbet relies on your consent as the legal basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Sharing Your Data

bilbet does not sell, rent, or trade your Personal Data. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: Financial transaction data is shared with payment providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway operators) strictly for the purpose of processing your deposits and withdrawals.
• Identity Verification Partners: Where bilbet engages a third-party verification service to confirm your identity or age, the necessary documentation will be shared with that provider under a data processing agreement.
• Game Content Providers: Certain game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive pseudonymised session data to facilitate gameplay and resolve game disputes. No directly identifiable personal information is shared beyond what is technically required.
• Customer Support Tooling: Support platforms used to manage live chat and email correspondence may process your contact details and support history on bilbet's behalf.
• Legal and Regulatory Authorities: bilbet will disclose Personal Data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, or where bilbet reasonably believes that disclosure is necessary to protect the rights, property, or safety of bilbet, its users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving bilbet, your Personal Data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

All Third-Party Service Providers engaged by bilbet are required to process your data only for the purposes authorised by bilbet and are contractually prohibited from using your data for their own commercial purposes.

07 Cookies & Tracking Technologies

bilbet uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively. The types of cookies used are described below:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account state across pages, and enable secure access to the cashier. These cookies cannot be disabled without preventing core Platform functionality.
• Analytics Cookies: bilbet uses aggregate analytics tools to understand how users navigate the Platform. This data is anonymised and is used solely to identify areas where the user experience can be improved. Individual users are not identified from analytics data.
• Preference Cookies: These cookies remember your Platform settings, such as language preferences and display options, so that you do not need to re-enter them on each visit.

bilbet does not use third-party advertising cookies or behavioural tracking cookies that build a profile of you for marketing purposes on external websites.

08 Data Retention

bilbet retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Personal Data associated with an active bilbet account is retained for the lifetime of that account plus a period of five (5) years following account closure, to satisfy potential legal claims and regulatory requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years in accordance with standard financial record-keeping practice.
• Identity Verification Documents: Copies of identity documents submitted during verification are retained for five (5) years following account closure unless a longer retention period is required by applicable law.
• Support Correspondence: Records of customer support interactions are retained for three (3) years from the date of the last interaction.
• Inactive Account Data: Where an account has been inactive for twelve (12) consecutive months, bilbet may anonymise non-essential Personal Data while retaining only the minimum data required for legal compliance and fraud prevention.

When Personal Data is no longer required and no legal obligation to retain it exists, bilbet will securely delete or anonymise it so that it can no longer be attributed to an identifiable individual.

09 Data Security

bilbet takes the security of your Personal Data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.

These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, access-controlled data storage environments with restricted internal access on a need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Multi-factor authentication options for account access.
• Automated fraud detection and account monitoring systems that flag unusual activity in real time.

While bilbet employs commercially reasonable security measures, no system is entirely immune to risk. In the event of a data breach that affects your Personal Data, bilbet will notify you and any applicable regulatory authority in accordance with legal obligations and within a reasonable timeframe.

10 Your Rights

As a registered bilbet user, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

bilbet will respond to all valid rights requests within thirty (30) days of receipt. Where a request is complex or voluminous, bilbet may extend this period by a further thirty (30) days and will notify you accordingly.

11 Children's Privacy

The bilbet platform is strictly intended for adults aged 18 years and above. bilbet does not knowingly collect Personal Data from individuals under the age of 18. If bilbet becomes aware that Personal Data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you have reason to believe that a minor has registered on the bilbet platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action. bilbet takes underage gambling extremely seriously and cooperates fully with any lawful request to identify and exclude underage users.

12 Third-Party Links

The bilbet platform may contain references to third-party services such as payment providers and game studios. bilbet is not responsible for the privacy practices or content of any external website or service. This Privacy Policy applies solely to data collected by bilbet through the Platform.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bilbet, including your chosen mobile wallet provider (bKash, Nagad, Rocket, or Upay) and any banking institution through which you transact.

13 Policy Updates

bilbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, bilbet will notify registered users by email or through a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this document will be updated each time a new version is published. We recommend that you review this page periodically. Your continued use of the bilbet platform following notification of any material change constitutes your acceptance of the revised Privacy Policy.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bilbet has handled your Personal Data, please contact our support team using the details below. All privacy-related enquiries must be submitted in English.

bilbet takes all privacy complaints seriously. If you are not satisfied with the response you receive, you have the right to escalate your complaint to a relevant supervisory authority in accordance with applicable law.